Terms & Conditions
Skin Confidence Rewards is a customer loyalty rewards programme operated by Clinetix.
When a customer buys full price retail products, this constitutes a qualifying product purchase, earning Skin Confidence Rewards (loyalty points) equivalent to 10% of the total order value of all qualifying product purchases.
Skin Confidence Rewards do not apply to sale or discounted products. Purchases of sale and/or discounted products are deemed non-qualifying product purchases and are specifically excluded from the Skin Confidence Rewards loyalty programme.
1 point is equivalent to £0.1 credit value. So, for example, a customer purchasing £100 worth of retail products will be allocated 100 Skin Confidence Rewards points, which is equivalent to £10 worth of credit.
Skin Confidence Rewards points will automatically be added to the customer’s account following successful receipt of payment for all qualifying products purchased and will be valid for 24 months from the date of purchase. Skin Confidence Rewards will be held as credit on the customer account until they are either redeemed against a Clinetix treatment or they expire, whichever occurs first.
Skin Confidence Rewards points are only redeemable against treatments at Clinetix and only for treatments carried out by practitioners who are directly employed by Clinetix. They do not apply to any self-employed practitioners who may hire room space from Clinetix from time to time.
When loyalty points are redeemed at Clinetix, they are subject to a maximum redeemable value of £100 against any one transaction. If the accumulated credit balance from Skin Confidence Rewards is greater than £100 at the time of redemption against a treatment, the remaining loyalty points will continue to be held on the customer account until they are either redeemed against a future Clinetix treatment or the Skin Confidence Rewards points expire, whichever occurs first.
Skin Confidence Rewards cannot be used in conjunction with product sales or with any other offer or discount, are non-transferrable and non-refundable. Skin Confidence Rewards points have no cash value.
In the event that a qualifying retail product sale is subsequently cancelled and refunded, for any reason, then the corresponding Skin Confidence Rewards points will be deducted from the customer’s account following successful processing of the refund.
Clinetix reserves the right to cancel, withdraw or alter the terms and conditions applicable to the Skin Confidence Rewards programme at any time and without prior notice. Any changes will automatically apply from the date they are published on this page and so you should check this page, from time to time, to review any changes to the terms and conditions.