All patients are required to provide contact details; including address, mobile telephone number, date of birth and email in order to secure an appointment.
All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
All information will be treated as confidential and protected in accordance with Data Protection legislation
Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
You may choose to remove yourself from our mailing list at any time, by unsubscribing.
Please provide at least 48 hrs notice if you require to cancel or reschedule your appointment so that we may make the best use of our appointment diary.
When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments.
If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with anti-wrinkle injections as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
Except in exceptional circumstances we do not treat children or young adults under the age of 18.
Children are welcome into the reception area of the clinic when accompanied by an adult. Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Due to Healthcare Improvement Scotland regulations children under 16 years of age are not permitted within the clinical treatment area.
Patients will receive one free of charge consultation with a medical practitioner or skin aesthetician; subsequent consultations will be subject to a £50 fee. Initial consultations with Clinical Directors are subject to a £25 fee. This fee is redeemable against treatment.
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken, in full at the time of treatment.
The clinic accepts cash, or major debit and credit cards.
A discretionary deposit will be taken for some treatments and in some circumstances for example where specific products and materials need to be ordered.
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
consultation and assessment
provision of information and advice
safe treatment with evidence-based products
follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email or via the clinic website.
If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.
Healthcare Improvement Scotland
Healthcare Improvement Scotland now require all independent clinics to complete a Duty of Candor report. To request a copy of our Duty of Candor report please contact us.